Frequently asked questions 2024-10-08T15:24:30+02:00

Frequently asked questions

about Neptunus Apartments in Bergen aan Zee

Do you have any questions? Check if they are among our frequently asked questions.

Are there bath towels available?2024-10-02T14:26:12+02:00

Yes, there are 1 large and 1 small towel per person. Please note; this does not include beach towels.

Is it also possible to check in later?2024-10-02T14:31:01+02:00

If you arrive later than 17:00, you must inform us by telephone before 16:00 on 0031 (0)6 49 29 98 83 so that we can place your key in your key box. We will then send you the code for the box in a message.

What time can I check in and out?2024-10-02T14:24:07+02:00

Check-in is possible from 2:00 PM on the day of arrival.
Check-out is possible until 10:30 AM on the day of departure.

Which rooms have a private terrace?2024-10-02T14:30:27+02:00

Apartments 1 to 6 have a private terrace. In apartments 2 to 6, it is directly adjacent to the apartment. In apartment 1, the private terrace is approximately 5 metres from the front door.

Which rooms have a sea view?2024-10-02T14:30:14+02:00

Apartments 101 and 107 have a full sea view and apartments 102 and 104 have a side view of the sea.
In apartment 4, the sea is visible from the terrace but not from the apartment; the beach is only a 20-metre walk from the terrace.

Can the car remain in the parking lot after check-out?2024-10-02T14:26:50+02:00

No, we only have a limited number of parking spaces, so it is not possible to use them for longer.

Does the apartment complex have an elevator?2024-10-02T14:29:48+02:00

Does the apartment complex have a lift?

Is there a bicycle shed?2024-10-02T14:31:24+02:00

There is a covered and lockable bicycle shed.

Which apartments have a separate bedroom?2024-10-02T14:30:42+02:00

Apartments 101, 102, 103, 104 and 107 have a separate bedroom. The other apartments are furnished as studios.

Can the bicycle batteries be charged in the bicycle shed?2024-10-02T14:31:39+02:00

There are several power outlets in the bicycle sheds so that your bicycle battery can be charged here.

Will the bed linen be cleaned in between?2024-10-02T14:25:49+02:00

If desired, we can provide you with a clean linen package; for this you pay €15,-

Is there an oven or microwave in the apartment?2024-10-02T14:32:14+02:00

Yes, each apartment has a small oven that can also be used as a microwave.

Can the car be parked before check-in?2024-10-02T14:26:34+02:00

No, we only have a limited number of parking spaces, so it is not possible to use them for longer.

How far is the nearest supermarket?2024-10-02T14:31:59+02:00

There is a small local supermarket approximately 50 meters from the entrance of Neptunus. For example, renowned supermarkets are located in Bergen, Egmond and Alkmaar.

Is bed linen provided?2024-10-02T14:25:18+02:00

Yes, the beds are provided with clean sheets. You pay a one-off surcharge for this.

What coffee machine is available in the apartment?2024-10-02T14:25:03+02:00

There is a Nespresso Inissia machine in the apartment.
You will receive 2 capsules from us once, but we will not replenish the stock. The capsules can be purchased in all supermarkets.

Will the apartment be cleaned in between?2024-10-02T14:26:23+02:00

You pay a surcharge for the final cleaning.
If desired, we can do an interim cleaning for you for the same surcharge of €60,-.

Can I charge my electric car?2024-10-02T14:24:43+02:00

Yes, there are two charging stations available in our parking lot. In addition, you can also use various public charging stations in the vicinity.

Are dogs allowed to run loose on the beach?2024-10-02T14:29:00+02:00

From October to April, dogs are allowed on the beach all day; both loose and on a leash.
From May to October, dogs are prohibited on the beach between 10:00 and 19:00. Outside of these times, dogs are allowed; both off-leash and on a leash.

Are pets allowed?2024-10-31T17:14:54+01:00

Pets are allowed with us. If desired, you can bring a maximum of two pets. For this we charge a surcharge of € 10.00 per animal per night. You must pay this amount when checking in.

Not found? No problem, ask Yvonne!

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